Policies

Cancellations

I book a solid amount of time for each client and always appreciate 48 hours notice in the event you would like to cancel so that I may offer the time to a guest on my waiting list. If you cancel your scheduled appointment with me 2 or more times without a minimum of 24 hours notice, I will then require a 100% non-refundable prepayment for any future appointments via credit card prior to scheduling your next appointment. I myself am a working mother of 3 children and on occasion, I may have to cancel and reschedule your appointment due to unforeseen circumstances. If this should happen, I make every effort to move your appointment to my next day off. Please know that rescheduling your appointment will be a priority for me in that circumstance.

Lateness

If you are 10 minutes OR more late to your scheduled appointment day, I HAVE THE LIBERTY TO CANCEL/ RESCHEDULE YOUR APPOINTMENT.

The time allotted for my appointments is for my clients to have the best experience with me. I have to ensure that my next client's appointment will be accommodated on time so my late policy is as stated above. 

On the day of your appointment if you are running late or have an emergency, please call the salon at 803-661-9735. 

Thank you for understanding. 

 

Appointment Confirmations

With booking your appointment through Vagaro, pay attention to the information that you provide when creating your profile. 

It is HIGHLY RECOMMENDED to provide your best contact cellular number and a personal (not work) email. 

You will receive a confirmation text and email from Vagaro for your scheduled appointment day.  

Vagaro will first notify you to confirm your scheduled appointment day 72 hours, then 48 hours, and then the last 24 hours before your scheduled appointment day.

If you confirm your scheduled appointment day on either of those reminders Vagaro will note that your appointment has been CONFIRMED by you.

IT IS EXTREMELY IMPORTANT TO CONFIRM YOUR APPOINTMENT DAY.

If you have NOT CONFIRMED your scheduled appointment day by the time the last 24 hour reminder, YOUR APPOINTMENT WILL BE CANCELLED as it was not confirmed by you. 

 

No Show Appointments

No show appointments will not be tolerated. 

If you do not show up for your scheduled appointment day, that is considered a no show appointment. The no show will be noted in Vagaro. 

To be able to schedule future appointments, a full 100% non-refundable deposit will be required when requesting to book and that is non-negotiable.